Contact Us

Notice Regarding COVID-19:

Serving our customers during COVID-19 is our top priority. If you have been financially impacted by COVID-19, please click here for more information. Our thoughts are with anyone affected by the coronavirus.

Manage Your Current Loan >
Contact Planet Home Lending’s Servicing Division about making payments on your current loan, escrow, loss mitigation, auto-draft set-up, etc.

  • Call:
    • Toll Free: 866-882-8187
    • Local: 203-265-5090
    • Hours: Monday – Friday: 8:30 am – 9:00 pm ET
  • Email: cs@myloansupport.com
  • Fax:
    • Customer Service Fax: 443-927-1243
    • Payoff Fax: 443-927-1245
    • Mitigation Fax: 813-364-1830
  • Mailing Address:
    Planet Home Lending, LLC
    321 Research Parkway Suite 303
    Meriden, CT 06450

Need a Purchase or Refinance Home Loan? >
Whether you’re a current Planet Home Lending customer or considering us for the first time, we can help you find the best loan option for your financial situation.

  • Call: 888-966-9044
  • Email: ValuedCustomer@planethomelending.com
  • Hours:
    • Monday – Thursday: 9:00 am – 9:00 pm ET
    • Fridays: 9:00 am – 6:30 pm ET
    • Saturdays: 10:00 am – 2:00 pm ET

Other Reasons to Contact Us >
To assert an error or make an information request, submit inquiries or concerns, or request an employment verification.

To assert an error or make an information request, you must contact us in writing using the following mailing address:

Planet Home Lending, LLC
PO Box 1001
Meriden, CT 06450

Inquiries or concerns, click here

Thinking about a refinance or purchase loan?

Call 888-966-9044 to talk to one of our Mortgage Loan Specialists or use our online tools below to get started.
Refinance your Home
Buy a Home

Looking for a branch or loan professional near you?

Find a Loan Originator
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Already a Planet customer?

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Existing Customer Tools